Warranty Information
All E callers are guaranteed to work upon receipt of the item. After that there is a 60 day limited warranty.
This limited warranty covers the following:
In the event that the caller arrives and is not working, a certain feature is not working correctly, or the caller quits working while it is being hunted over in a proper manner, Syndicate E-Callers will send the customer a return shipping label for the customer to return said caller or send a replacement caller. If a replacement caller is sent, it will not ship until the tracking number on the return shipping label shows movement at the location it is dropped off at. The replacement caller will be sent via Ground shipping and any additional shipping costs needed by the customer will be paid for by the customer such as 2 day or overnight shipping.
If the MP3 player quits working or the AUX port on the MP3 player becomes damaged, Syndicate E-Callers will send a replacement MP3 player one time. In the event that the MP3 player suffers damages again, Syndicate E-Callers will sell the customer an MP3 player at cost and ship said player to the customer for free. This at cost replacement is valid for 6 months after the product has been delivered.
Exceptions: If the caller or speakers show that they have been flooded by water, filled with mud, or got damp and then allowed to freeze overnight in a field the customer will be responsible for any repairs that are needed to the unit. If the caller shows that the polarity has been reversed, meaning the customer hooked the battery leads up backwards to their 12v battery resulting in the amp being fried, the customer will be responsible for the replacement of the amp and all other components that may have suffered damage due to this. The amp on every caller will be taken apart and tested with an OHM meter to determine if this is the cause of it not working. We would appreciate honesty if this is the reason why the caller is not working to speed up our trouble shooting and turnaround time on your unit.
The amp/speakers used on both Capo versions are set to ensure when used with the provided MP3 player that damage from too much volume will not occur. If a caller comes back to the shop with obvious damage to the speaker’s audio system with no other signs of issue, it will be our assumption that the caller was hooked up to a phone, ipod, or other media device and ran at an unacceptable volume level. If your caller ever starts to distort as the volume goes up, this is a sign it is being pushed past its safe limits. The replacement of the speakers will fall on the customer.